iSales AI

Communication Style

Setting the Tone: AI Communication Styles

The AI Communication Style setting allows you to define how your iSales AI Chatbot “sounds” to users. This choice helps the bot better understand its role in communication and adjust its dialogue, vocabulary, and overall demeanor accordingly. It’s a crucial aspect of shaping the user experience and ensuring your bot aligns with your brand’s voice.

The Current style (e.g., “Casual/Informal” as shown in the example screenshot) indicates the active communication style.

Understanding the Available Communication Styles:

Each style comes with its own nuances and is suited for different types of interactions:

  • 👔 Business Style:
    • Description: A formal and professional communication style that strictly adheres to business etiquette. It typically involves official salutations and a more reserved, direct tone.
    • Example: “Good afternoon, Anna Vladimirovna. Attached is the contract for your review. Please confirm receipt.”
    • Best For: Corporate communications, B2B interactions, situations requiring a high degree of formality and professionalism.
  • 🛠️ Expert/Technical Style:
    • Description: A detailed and precise style used when discussing technical details or specialized topics. It employs professional terminology and focuses on accuracy.
    • Example: “To successfully integrate the API, update the library to version 3.2.1 and configure the OAuth 2.0 authentication parameters.”
    • Best For: Technical support, explaining complex products or services, communicating with technically proficient audiences.
  • 🤝 Consultative Style:
    • Description: This style focuses on providing advice, offering recommendations, and encouraging a dialogue. It aims to engage the user and foster an exchange of opinions.
    • Example: “What do you think about implementing a new CRM system? I can prepare a comparative analysis of the options.”
    • Best For: Sales consultations, lead nurturing, advisory roles, situations where you want to guide the user through options.
  • 😊 Friendly Style:
    • Description: A warm, approachable, and supportive tone designed to build trust and rapport. It often uses friendly salutations and encouraging language.
    • Example: “Hey, Sergey! Great job on the project. If you need any help, feel free to reach out 😊.”
    • Best For: General customer service, community engagement, brands aiming for a welcoming and supportive persona.
  • 🎉 Informal Style:
    • Description: A relaxed and casual communication style, similar to chatting with friends. It may include informal expressions, colloquialisms, and emojis.
    • Example: “Hey! How’s it going? I heard we’re having a company party 🎉. Are you coming?”
    • Best For: Brands targeting younger audiences, internal communications, situations where a very casual and friendly vibe is desired.
  • ❓ No Style:
    • Description: Selecting “No Style” means the bot will not adhere to a specific predefined communication persona. Its responses will be more directly based on the raw output of the AI model and your core instructions, without an overlay of a particular style.
    • Best For: Scenarios where you want the most neutral AI response, or if you are crafting a highly unique style purely through your detailed “AI Bot Instructions” and prefer no pre-set style to interfere.

Choosing Your Bot’s Communication Style:

The interface allows you to easily select the style that best fits your needs:

  1. Navigate to the “AI Communication Style” section.
  2. Review the descriptions and examples for each style.
  3. Click on the button corresponding to your desired style (e.g., Business, Expert, Consultative, Friendly, Informal, or No Style).
  4. The selected style will become active, influencing the bot’s future interactions.

Tips for Selecting the Right Style:

  • Know Your Audience: Consider who your bot will be interacting with. A style that resonates with tech developers might differ from one for general consumers.
  • Align with Your Brand: Your bot’s communication style should be an extension of your overall brand voice.
  • Consider the Bot’s Role: A “Sales Department” bot might benefit from a “Consultative” or “Business Style,” while “Customer Support” could use a “Friendly” or “Business Style.”
  • Test and Iterate: After selecting a style, test it by interacting with your bot. See if the tone feels right. Don’t be afraid to try different styles to find the perfect fit.
  • Consistency is Key: Once you’ve chosen a style, try to maintain consistency for a cohesive user experience.

By thoughtfully selecting an AI Communication Style, you can significantly impact how users perceive your bot and your business, leading to more effective and positive interactions.